Values
Your Safety
Our foremost priority is to deliver results, safely. All of our trainers are required to maintain up-to-date certification in First Aid and CPR. All of our training methods are progressive and paced to minimize the risk of harm. Our equipment is sanitized and inspected for safety daily and routinely maintained by professionals.
Your Time
Results don’t come in one-size-fits-all. We identify your individual goals, barriers and skill level in your initial assessment, to provide the most effective training program for you. Your trainer will be prepared to start and end your session on time and be fully attentive to you for the duration of your workout.
Your Privacy
We have taken your privacy into consideration in every aspect of our operation. Trainers are contractually obligated not to discuss any information disclosed by clients unless legally obligated to do so. Your administration records are only visible to your trainer, unless otherwise authorized by you. We never film or photograph your training sessions for the purposes of our marketing or without your consent.
Your Satisfaction
We stand behind the quality and integrity of our services and trainers, respectively. In any case where our client is dissatisfied with their service, we offer full and partial refunds on a case-by-case basis. Clients can share their concerns with us using our Client Care Form.
Our Environment
We’re doing our part to minimize our ecological footprint. We operate using primarily paperless administration and transactions. Our studio was designed using energy-efficient lighting and cardio training equipment. We encourage clients to bring reusable water bottles to reduce waste and use of disposable plastics.
Our Community
Our training environment is inclusive and welcomes all members of our community. We have a zero tolerance policy for discrimination based on sex, ethnicity, gender identity, age, disability and political or religious beliefs.
